GENDER SPECIFIC PROGRAM
COMPLAINT PROCEDURE

Should a child or a family member of a child believe that one of the rights listed above have been violated, they are encouraged to complete a youth grievance form and register a complaint. Every attempt will be made to resolve the matter within thirty calendar days of filing the complaint.  A child or family member is not required to transmit a complaint through the staff member who is the subject of the complaint.  Grievance forms are located next to the Program Administrator’s office.   These are the steps you may take to file a grievance:

  • Write down the problem in detail, filling out the form completely.
  • Give the form to any staff member you feel comfortable with, Supervisor, Program Administrator, or Executive Director.  A family member may mail the complaint to the GSP (45232 National Road, St. Clairsville, Oh 43950) or give it to any of the above people.

If the supervisor is the person that you are filing the complaint on then label the form addressing it to the program administrator.  If the program administrator is the person you feel has violated your rights then address it to the executive director.   Any unresolved complaint is reviewed by the administrator of the facility within thirty calendar days of the filing of the complaint. Should the issue not be addressed within 30 calendar days, a written explanation of the reason why the complaint has not been resolved within thirty days will be placed in the child’s record.  A written report of each complaint and the resolution will be placed in the child’s record.  At no time will a staff or another child retaliate against the person filing the complaint.  If the complaint is against the administrator, the executive director will follow the same procedure.



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